Terms of booking and stay

Rules for booking NAVIA apartments through navia.rent and for staying in them. The Polish version of these terms is binding.

§ 1. General provisions

  1. NAVIA apartments are provided by Navia Rent Sp. z o.o., ul. Władysława Zarembowicza 33 lok. 48, 54-530 Wrocław, entered in the National Court Register (KRS) under number 0001256478 by Sąd Rejonowy dla Wrocławia-Fabrycznej we Wrocławiu, VI Wydział Gospodarczy KRS, tax ID (NIP) 8943291363, REGON 545332496 (hereinafter: NAVIA).
  2. Contact with NAVIA: e-mail [email protected], phone +48 667 970 912.
  3. These terms set out the rules for booking apartments through navia.rent and the rules of stay. By booking, the Guest confirms having read and accepted them.
  4. The Guest is the person making the booking and the people staying with them in the apartment. Bookings may be made by adults only.
  5. Cooperation with companies (staff accommodation, airlines, crews) is governed by separate agreements; in matters they do not cover, these terms apply.

§ 2. Booking and conclusion of the contract

  1. The Guest chooses the apartment, dates, number of guests and extras, enters their details and accepts these terms.
  2. Before paying, the Guest sees the full price of the stay. Prices are in Polish zloty and include VAT.
  3. The contract is concluded when the booking is paid. A confirmation with the booking number is sent to the e-mail address given by the Guest.
  4. A booking not paid within the time shown during booking expires, and the dates go back on sale.
  5. The number of people in the apartment may not exceed the number given in the booking or the number of places in the apartment.

§ 3. Payment

  1. The Guest pays the full amount of the booking in advance.
  2. Payments are handled by Autopay S.A., based in Sopot (BLIK, card, fast transfer, Apple Pay, Google Pay). NAVIA does not receive card details or the BLIK code.
  3. If requested in the booking form, NAVIA issues a VAT invoice to the details given in the form: a company or a private person.

§ 4. Discount codes

  1. A NAVIA discount code lowers the accommodation price in a booking made through navia.rent by the amount stated in the e-mail with the code.
  2. The code can be used once and applies on the terms given in the e-mail, in particular within its validity period and for the stay dates stated. The Guest enters it in the booking form before payment.
  3. One code can be used per booking. The code cannot be exchanged for cash.

§ 5. Check-in and check-out

  1. Check-in from 3 pm on the day of arrival, check-out by 11 am on the day of departure.
  2. Check-in is self-service: after booking, the Guest receives by text message and e-mail an access code that opens the building and the apartment. The code must not be passed on to anyone outside the booking.
  3. Early check-in and late check-out can be chosen when booking as paid extras, if available for the dates. Their times and prices depend on the apartment and the dates — the Guest sees them in the booking form before paying. Late check-out can also be bought after booking, on the “My booking” page, if no other guest has booked the apartment for the departure day; after buying it the Guest receives a new access code.

§ 6. Cancellation and changes

  1. The Guest may cancel the booking free of charge until 24 hours before check-in time, i.e. until 3 pm (Polish time) on the day before arrival. NAVIA then refunds the full payment.
  2. When the Guest cancels after that time, until the end of the arrival day, NAVIA keeps the price of the first night and refunds the rest. If the Guest does not cancel and does not arrive, the payment is not refunded.
  3. The refund goes through the payment operator to the same account or card used for payment, within 14 days of cancellation.
  4. The Guest cancels a booking only through the form on the “My booking” page at navia.rent. The link to it is in the confirmation e-mail; without it, the booking number and e-mail address are enough. A booking can be cancelled until the end of the arrival day.
  5. The arrival date cannot be changed: other dates need a new booking, and the Guest may cancel the existing one under this section. The stay can be extended if the apartment is free for the following nights: the Guest extends it on the “My booking” page, pays the difference and receives a new access code.
  6. The Guest may shorten the stay by writing to [email protected]. NAVIA refunds the nights that, when the message is received, start (at check-in time) at least 24 hours later; the other nights are not refunded.
  7. As the contract concerns accommodation on specific dates, the consumer has no statutory right to withdraw from a distance contract (Art. 38(1)(12) of the Polish Consumer Rights Act). The Guest may, however, cancel the booking on the terms of this section.
  8. If NAVIA cannot provide the apartment for reasons beyond its control (e.g. a breakdown), it offers a replacement apartment of at least the same standard or refunds the full payment.

§ 7. House rules

  1. Smoking is not allowed in the apartments, including e-cigarettes.
  2. Parties and gatherings with people outside the booking are not allowed.
  3. Pets are not allowed in the apartments.
  4. Quiet hours are from 10 pm to 6 am.
  5. For smoking or holding a party NAVIA charges a fee of PLN 1,000, regardless of cleaning and repair costs.
  6. The Guest is liable for damage to the apartment and its equipment caused by them and the people staying with them, and covers the cost of putting it right.
  7. In the event of a serious breach of these rules, NAVIA may end the stay early; in that case the charge for unused nights is not refunded.

§ 8. Services provided electronically

  1. Through navia.rent, NAVIA provides free electronic services: the booking form, the “My booking” page, contact forms and sending discount codes.
  2. To use them, a device with internet access, an up-to-date browser with JavaScript enabled and an e-mail address are enough.
  3. The electronic service contract is concluded when the Guest starts using a form or page and ends when they send the form or leave the page. The Guest may stop using it at any time.
  4. Entering unlawful content into the forms is prohibited.
  5. Complaints about electronic services are submitted and handled like other complaints (§ 9).

§ 9. Complaints

  1. The Guest submits complaints about a booking or stay to [email protected], giving the booking number and a description of the problem.
  2. NAVIA responds to a complaint within 14 days of receiving it.
  3. Consumers may use the free help of a municipal or district consumer ombudsman or the regional Trade Inspection office.

§ 10. Personal data

  1. The controller of the data given when booking is Navia Rent Sp. z o.o.. How data is processed is described in the privacy policy: https://navia.rent/en/privacy-policy/.

§ 11. Final provisions

  1. Matters not covered by these terms are governed by Polish law, in particular the Civil Code and the Consumer Rights Act.
  2. These terms do not limit consumer rights under the law.
  3. The provisions of these terms concerning consumers also apply to a natural person concluding a contract directly related to their business, where the contract shows that it is not of a professional nature for that person (Art. 38a of the Polish Consumer Rights Act).
  4. Changes to these terms do not apply to bookings paid before the change.